Improved communication makes the family happier

In a survey made to most nursing homes in Oslo, Norway in 2016 there was a lot of interesting findings. It was especially interesting to read about the theme “Communication and cooperation between patients, family and the personnel.

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Visible carers improves trust

"Everytime I visit my Grandfather at the nursing home he sits alone in the same chair. He seems sad. If I ask him what he has been doing lately he says “nothing”. It is hard for me to know whether he is telling the truth, or if he has forgotten it. When I leave him he is left in the same chair. I feel sad and frustrated."

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We need to talk about "the book"

Today, it is not unusual that health personnel communicate with family members through written message books placed at the patient’s residence. It is there so that the family can keep posted on what’s been going on in their loved ones life. Also, to ensure them that somebody actually have been taking care of Grandma, as she does not always remember this herself.

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